Return Policy
Last updated: 18 January, 2024
How do our products get shipped to our customers?
Free Shipping on 3 or 6 bottles of Joint Genesis™
Orders of 3 or 6 bottles of Joint Genesis™ placed within the U.S. enjoy free shipping. However, orders placed outside the U.S. are subject to shipping fees. Customs fees and/or taxes must be paid by the recipient of the parcel. BIODYNAMIX® has no control over these charges, and we are unable to tell you what the cost will be, as customs policies and import duties vary widely from country to country. We recommend checking with your local customs department for current charges before you order, so you are not surprised by charges you were not expecting.
180-Day Money-Back Guarantee
BIODYNAMIX® hopes that every single customer is happy with their purchase of Joint Genesis™. However we understand that on occasions the product may not be for you. We stand behind our 180-day money-back guarantee 100%. Simply return any remaining unopened bottles to us within 180 days of your order and we will issue a full refund. Opened or empty bottles do not need to be returned.
Please note: the guarantee term is based on the date of your order, and not the delivery date.
Refund Procedure
When returning your unopened bottle(s) please be aware that you will need to pay for your own shipping costs. You will receive refunds for your original purchase only. Once we receive the returned goods, we will process a full refund. Note that bottles returned must not be damaged.
To receive a FULL refund, including the S&H costs incurred on the order, please contact us within 180 days from the date of your order, and provide the following information:
- First Name
- Last Name
- Email used to place the order
- Order Confirmation Number
Please return any remaining unopened bottles along with the shipping packing slip to us at BIODYNAMIX®, 19655 E 35th Dr, Suite 100, Aurora, CO 80011, USA
As soon as we’ve received the unopened bottles with the shipping packing slip, we will gladly process the refund.
You can contact us by emailing [email protected]. We are open Monday to Friday from 6am to 5pm and Saturday from 6am to 2pm Pacific time. Refunds take up to 5-7 business days, and return shipping is the customer's responsibility.